That is interesting, but not entirely unexpected. 911 services are a sort of commons, too, thus the cautious approach that designers and engineers take towards automating capabilities to contact 911. It’s not exactly explicit, but it’s probably safe to say the 911 services in general want those contacting them to provide identification, at a minimum, and location, if possible. They are in the business of getting help to your location, not so much identifying where you are.
There are already devices that partially frustrate those needs. Our county dispatch center is frequently frustrated by 911 callers using Trak-Fones(sp?). They can get a reading that gives them location to varying degrees of accuracy via triangulation by the towers involved, but they can’t call the party back once they’ve hung up because Trak-Fone doesn’t support reverse calling.
I would assume that Twillio doesn’t want to wade into such a mess, so simply rules it out. I think I would’ve checked with Twillio first if there are no exceptions to their policy that there should be no 911 messages, but good luck, maybe they will make an exception given your efforts to ensure it was clearly identified as a Test message.
This fact about not messaging 911 through Twillio should be in the new handbook just to keep everyone away from that, as well as to make aware that you should probably find another device to access such service. In my case, I use an old cell to control my GTMs. If I need to call 911, the phone will do that. Once again, simple enough, already there and ready at a moment’s notice without a need to add anything – and I’m sure approved for calling 911.
Not sure I agree with this…
Generally, yes, but also keep in mind the commons. One bad intentioned mal-actor with an automated 911 dialer can keep thousands, maybe millions from full access to those same emergency services. So which is the correct choice for public service communications specialists? I’m pretty sure that they will err on the side of ensuring full access by all to EMS rather than creating a situation ripe for potentially disastrous abuse.
Does make me wonder how and where the FCC regulates devices capable of dialing 911? I’m not sure that this is something you’d want to leave to the haphazard decision making of “common sense.” That may be hovering here in the background as regulatory limits are very often where the attempts to “improve” the goTenna end up going aground. Might be a great idea, but if the gov’t doesn’t allow it…