Need goTenna Mesh product support? I am here to help!


#142

Hi Rahul, I wanted to check in to see if there are any new updates in regards to the iOS lock screen notification sound problem that I’m experiencing?


#143

We still have an open bug for this and it’s on the roadmap! Thanks for following up!


#144

Sweet! Thanks for your reply!!


#145

General question… What are some good intro-level howto videos for goTenna Mesh users and enthusiasts?


#146

I’m not sure what exists on youtube but I love the idea of making Mesh tutorial videos. If you’re interested in a user manual, let me know.


#147

I got 72+ hrs with a 2200 ah battery. I am using it with 1 DMR [Dedicated Stationary relay] solar station. 3 days with the panels covered .

I use adafruit solar lipo charging board. It powers the load if the aux battery isn’t charged or low charge.


#148

Hello,
we are interested in purchasing 10 pc’s for airsoft events but I need some clarification regarding location sharing:

  • is it possible for every team member to see all the members on map?
  • what is the granularity for location update?
  • is the location update sent automatically or it needs to be requested?
  • can we create 2 private groups each with 5 members without interference ?
  • can we change the tx/rx channel manually?
  • is there a way to add a custom map to the app? if we customize a section of a map in google maps, we will be able to import it in the app?
  • if the units are connected to phones, the relay (mesh) functionality will be disabled?

Thank you!
Seba


#149

Hi Seba, I’m happy to help!

is it possible for every team member to see all the members on map?

If users share their location with you, you’ll be able to see them, as they update on the map.

what is the granularity for location update?

Within the goTenna App you have street level or topographic level maps. With the street level maps, you’ll have a clear image of where the user is on the map.

is the location update sent automatically or it needs to be requested?

If you’re using goTenna Plus, you can set up automatic location sharing. This allows you, and other in your group, to send location updates at your desired cadence. If you’re not using goTenna Plus, you can automatically allow location requests. This means, any person who’d like a location update can receive it without needing your ad-hoc approval. Each time they’d like a location update, they simply need to request it.

can we create 2 private groups each with 5 members without interference ?

Yes.

can we change the tx/rx channel manually?

No, goTenna Mesh with autotune to the proper frequencies based on where you’re using it.

is there a way to add a custom map to the app? if we customize a section of a map in google maps, we will be able to import it in the app?

You’re able to use the maps already provided within the goTenna App.

if the units are connected to phones, the relay (mesh) functionality will be disabled?

No, the mesh function is not disabled. goTenna Mesh with automatically and anonymously relay messages when paired to a smart phone. It will also relay messages when set in the dedicated relay mode (not paired).


#150

Where do I find the nodes GID ID for the map


#151

You can find your GID within the goTenna App.

  1. Open the Side Menu.
  2. Select ‘Settings’.
  3. Select ‘Profile’.
  4. You can then view your GID.

#152

hey there. just got our first pair of gotenna devices. my wife and I have set up our profiles and were trying to test out the range (also running thru modes along the way) her being 25 km away and all… my question is why cant I see nodes on my apps map and only on the imeshyou map? what am i missing here? thanks


#153

You don’t see the nodes that are on imeshyou because they depict two different things.

imeshyou.com show where one can find the nodes of others to extend the reach of their own goTenna as well as to show the relative distribution of units among the general public.

On your user app, there are only pins and location markers and those are generally from those who you directly communicate with, people you already know and have a connection with in some form.

Both are voluntary entries. Your pins and markers will tend to be more up to date and likely provide more detail in an area than imeshyou does. These are implemented with various permissions and privacy settings in the user interface so the user remains in control. On imeshyou, users choose whether and how much to enter about each one they submit.

Be aware that, in part, the nodes on the imeshyou map represent only a fraction of all users. I saw some numbers that indicated the total GTM user base is over 100,000 (but not sure if that’s entirely accurate). There are just under 10k total nodes listed, thus you’re likely to see maybe 1 in 10 existing nodes listed on imeshyou.com. This is unfortunate, as while the GTM is a marvelous device, you really start experiencing the power of the mesh once you work with others to expands and use the basic coverage. It really helps to know that they are out there, as imeshyou helps connect you to them, the folks you probably don’t already have a connection with.


#154

cool. understood. I’m really just trying to have to use nudes throughout the system to reach my wife who’s at work 30km away. ( in case of emergency and cell phone coverage is down) we live in a very populated area so I see many users on imeshyou. to bounce my signal off another user, do I first need to connect and get permission from each user in the path towards my wife’s gotenna device?


#155

Nope, it’s all automatic.

However, 25 to 30 km is a long distance to cover unless you have everything in just the right spot. Currently,the goTenna Mesh firmware is limited to 3 hops.

Sender to Relay One
Relay One to Relay Two
Relay Two to Receiver

New firmware due later this summer will significantly expand the number of possible hops. Realistically, your situation is a far reach with the current firmware unless you’e fortunate enough to have access to several tall locations at intermediary points. With more hops, it turns into a more viable issue.


#156

Wow, @MikeL really beat me to this one! He’s gonna put me out of work!


#157

thanks Mike! my last question tho… will my app update the firmware automatically too?


#158

You’ll be prompted to undergo the firmware automatically when it’s released!


#159

Hey Virginia,
Just happy to be helpful. I predict things will get busier :smile:


#160

This was extremely helpful and appears to have resolved the problem that I was having communicating between myself and my daughters phone when we were in the same room together and both appear to be paired fine.

I’m quite confused though because when I look at our contacts that we had registered the GUID is the same Yep we could not communicate with each other until we added our contacts on our phones individually using this process. Can you please help me understand why we had to do this? It is not something anyone would easily figure out without searching. Might I also suggest that you add this tip to your FAQ online because I could not find anything like this he i’m quite confused though because when I look at our contacts that we had registered the GUID is the same Yep we could not communicate with each other until we added our contacts on our phones individually using this process. Can you please help me understand why we had to do this? It is not something anyone would easily figure out without searching.

Might I also suggest that you add this tip to your FAQ online because I could not find anything like this there either.

Now that we can communicate in the same house I’m looking forward to testing the range.


#161

I just sent a ticket into Support. I’m not having a very good experience so far. In a suburban area I am only getting a half mile or less before I lose my ability to text with the other unit. This doesn’t bode well for me. My wife is already pressuring me to return them. We were going to take them on a cruise with us next month and use them on the ship but it would not appear that they would work well at all based on my initial testing. I was also hoping to use them on the various islands that we were going to be going to. I’m hoping that someone here can tell me that I’m doing something wrong and that there’s someway that I could improve the performance of these devices. I really like the concept. I really want to make them work but right now my confidence is low. Thanks in advance for any help.